At CameraKit, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple returns and refund process. Please review the details below to understand our policy.
1. Returns
We accept returns on most products within 30 days of delivery. To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused condition with all packaging and accessories.
- The product must not be damaged, opened, or altered.
- Proof of purchase (receipt or order number) is required.
If you wish to return an item, please follow these steps:
- Contact Us: Email us at support@camerakit.shop or call us at +1 760-683-5010 with your order number and reason for return.
- Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) number and provide instructions on how to send the item back.
- Shipping the Return: Customers are responsible for return shipping costs, unless the item is defective or the return is due to an error on our part.
Returns should be sent to the following address:
CameraKit
5631 Palmer Way, Suite F
Carlsbad, CA 92010, USA
2. Refunds
Once we receive and inspect your returned item, we will process your refund. If your return is approved, your refund will be issued to the original payment method. Please allow up to 7-10 business days for the refund to be processed and appear on your account, depending on your bank or payment provider.
Please note:
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- Sale or Clearance Items may not be eligible for a refund, unless they are defective or damaged.
3. Exchanges
We do not offer direct exchanges. If you need a different size, color, or product, please follow the return process and place a new order for the item you would like.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@camerakit.shop or call +1 760-683-5010. We will work with you to resolve the issue, including offering a replacement, return, or full refund, depending on your preference.
5. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Downloadable software or digital products
- Items marked as “Final Sale”
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check your bank account or payment method.
- Contact your bank or credit card company, as it may take some time before the refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please contact us at support@camerakit.shop.
7. Contact Us
If you have any questions or need assistance with returns or refunds, please don’t hesitate to contact us:
Email: support@camerakit.shop
Phone: +1 760-683-5010
Address:5631 Palmer Way, Suite F , Carlsbad, CA 92010, USA
Thank you for shopping at CameraKit! We are committed to ensuring that you have a positive experience with our products and services.