At CameraKit, we are committed to providing fast, reliable, and efficient shipping to our valued customers. Below is an overview of our shipping process and policy:
Order Processing and Delivery Schedule:
- Order Cutoff Time: 5:00 PM (Pacific Standard Time – PST)
- Order Handling Time: 1-2 Business Days (Monday – Friday)
- Delivery Time: 1-3 Business Days (Monday – Friday)
Order Confirmation:
Once your order is placed, you will receive an email confirmation with your order number and details. After your order has shipped, we will send you a shipping confirmation email, including tracking information. You will also receive a notification once your order has been successfully delivered.
Shipping Carrier:
We use reliable shipping carriers to ensure that your orders arrive on time and in excellent condition. Our trusted carriers include UPS, FedEx, and USPS.
Shipping Rates and Delivery Time:
- Standard Free Shipping: 2 to 4 Business Days
- Free shipping is available for all orders within the United States.
- Expedited Shipping: Available at an additional cost, with delivery in 1-3 Business Days.
Shipping Locations:
We ship to most domestic and select international locations. Please note that we do not offer shipping to P.O. boxes, APO, FPO, or DPO addresses.
Lost Packages:
If your package shows as delivered, but you have not received it, please follow these steps:
- Verify the shipping address you provided.
- Check with neighbors or family members to see if they accepted the package.
- Review your property for any possible delivery locations (e.g., back door, front porch).
- Contact the courier service (UPS, FedEx, or USPS) using your tracking number to file a claim.
If your package is declared lost, please contact us at support@camerakit.shop with your order number. We will either reship your order or issue a refund, depending on your preference.